Refund policy

Issued by GoP LTD. Last updated: October 2, 2026.

How returns and refunds work for kits bought in the GoP Toys store.

In plain words

  • Window: 30 days from delivery to ask for a return.
  • Condition: Unused, in the original packaging.
  • Shipping: Return shipping is paid by you, unless the kit is defective or wrong.
  • Refund: To your original payment method, within 5 to 10 business days of the kit reaching us.
  • Parts: A missing part is replaced free. No receipt, no photos, no return.
  • Club: Club boxes cannot be returned. Defective, damaged or wrong boxes are replaced.

Full policy

1. Who this applies to

This policy applies to kits bought from the GoP Toys online store operated by GoP LTD. Club boxes follow the Subscription policy.

2. Return window

You may ask to return a kit within 30 days of the date it was delivered. To start a return, write to support@gop.toys with your order number and the kit you want to return. We reply with the return instructions. Parcels sent back without a confirmed return request may not be accepted.

3. Condition

Returned kits must be unused, complete and in their original packaging. We cannot accept kits that have been built, cut, folded or otherwise used, unless the kit was defective or we sent the wrong item.

4. Return shipping

You pay the cost of shipping a return back to us, and we recommend a tracked service. If the kit arrived defective or damaged, or we sent the wrong item, we send you a prepaid return label and you pay nothing.

5. Refunds

Once the returned kit reaches us and is inspected, we refund the price of the kit to your original payment method within 5 to 10 business days. Original shipping charges are not refunded, except when the return is due to our error. Your bank may take a few extra days to show the credit.

6. Multi-kit discounts

If you return part of an order that received a multi-kit discount, the refund is the price you actually paid for the returned kit after the discount.

7. Missing or damaged parts

If a part is missing or arrives broken, write to support@gop.toys with the kit name and the part. We send a replacement free of charge. You do not need to return anything or send photos.

8. Exchanges

We do not swap kits directly. Return the kit under this policy and place a new order for the kit you want.

9. Club boxes

Boxes shipped under a Club plan cannot be returned or refunded. If a box arrives defective or damaged, or is not the box you were due, write to support@gop.toys within 30 days of delivery and we replace it free of charge. Refunds of Club charges are covered by the Subscription policy.

10. Damaged or lost parcels

If a parcel arrives damaged, write to us within 30 days of delivery with your order number and we replace the damaged items. If tracking shows a parcel as delivered but you cannot find it, write to us and we work with the carrier to resolve it. We are not responsible for returns lost on their way back to us, so please use a tracked service.

Questions

Write to support@gop.toys or use the contact page, and mention which policy you are asking about. These policies are issued by GoP LTD, a company registered in the United States, which operates the GoP Toys store.